FAQ

​How Do I Place An Order?

 

To place an order with us simply just add that item to your cart and continue to check out. If for any reason there is an issue with the website please contact us and we will do everything we can to help.

 

Payment and Shipping:

We accept payment through all major credit card companies through our secure Credit Card processing system.

All purchased items will ship within 7 days of purchase, if for any reason there is any delay in shipping time we will contact you in advance.

We are now offering custom orders by both 3D printer products as well as any accessories, just contact us with what you're looking for and we will try our best to create your vision and bring that to reality!

Returns & Refunds:

We gladly accept returns and exchanges -

Contact us within:   14 days of delivery

Ship items back within:   30 days of delivery in US   

                                            60 days outside of US

If your return/exchange is because we made a mistake with your order, we’ll do whatever we can to correct it. We pride ourselves on being a small business with a big heart, just contact us and we will take care of the rest. 

 

If your return is because of a mistake made by you when ordering, i.e. wrong design, wrong color, etc, just contact us we can process an exchange for you. We ask that all returned items to be in good condition and that you cover any shipping costs back to us.

 

If any items are returned to us in poor condition we will not be able to issue that exchange or refund. 

We do not accept cancellations, but please contact us if you have any problems with your order.

Custom or personalized orders cannot be returned or exchanged ​unless received damaged.

Conditions of return -

Buyers are responsible for shipping costs of returns unless the reason for the return is because of a mistake made by us. If the item is not returned in its original condition, the buyer is responsible for any loss in value. All items must be returned back to us within 30 days for any refund or exchanges.

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